For Casuarina Health and Lifestyle Pharmacy to organise and facilitate the dispensing of prescription medication, we require that you post the original signed prescription to our address. The dispensing pharmacist must be provided with the original pen signed prescription.
If there is a medication you need but is not listed on our website please email petchemist@healthandlifestylepharmacy.com.au with the prescription attached and we will see if we can get this medication for you in a timely manner.
Is Casuarina Health and Lifestyle Pharmacy a registered and licensed online pet pharmacy in Australia?
Yes, Casuarina Health and Lifestyle Pharmacy is a registered and licensed pharmacy. We adhere to all necessary regulations and requirements to ensure the highest standards of quality and safety.
Do I need a prescription for my pet's medication?
For prescription-only medications, a valid prescription from a veterinarian is required. At Casuarina Health and Lifestyle Pharmacy, we prioritize medication safety and will ask for a prescription before dispensing such medications.
How long does it take to receive my order from Casuarina Health and Lifestyle Pharmacy?
We strive to process and dispatch orders promptly. The delivery time can vary depending on your location and the shipping method chosen. Typically, you can expect to receive your order within a few days to a week.
Can I set up SCRIPTS ON FILE for my pet's medications?
Yes, Casuarina Health and Lifestyle Pharmacy offers SCRIPTS ON FILE services for your convenience. You can leave your script on file (if it has repeats) so you don't have to post to us again to get refills for your pet's medications.
Are the medications sold by Casuarina Health and Lifestyle Pharmacy the same as those from my local veterinarian?
Yes, Casuarina Health and Lifestyle Pharmacy sources medications from the same manufacturers and suppliers as local veterinarians. The medications we offer are identical in terms of quality, safety, and efficacy.
What payment methods are accepted by Casuarina Health and Lifestyle Pharmacy?
We accept various payment methods, including major credit cards, debit cards, and secure online payment platforms. Rest assured that we prioritize the security of your transactions.
What steps does Casuarina Health and Lifestyle Pharmacy take to ensure the safety and quality of medications?
At Casuarina Health and Lifestyle Pharmacy, we follow strict protocols for storage, handling, and dispensing of medications to maintain their safety and quality. We work with trusted suppliers and manufacturers to source genuine products, and we provide detailed product information to ensure proper usage.
Can I track the status of my order from Casuarina Health and Lifestyle Pharmacy?
Yes, you can track the status of your order by logging into your account on our website. We provide updates on the progress of your order, including shipping information, so you can stay informed about its whereabouts.
Can I return or exchange medications if my pet's condition changes?
Due to health and safety regulations, medications cannot be returned or exchanged once they have left the pharmacy. It is essential to consult with your veterinarian before making any changes to your pet's medication.
Can I order medications for multiple pets in one order?
Yes, most online pet pharmacies allow you to order medications for multiple pets in one order. You can add the medications for each pet to your cart during the checkout process.
What happens if I order the wrong medication for my pet?
If you accidentally order the wrong medication for your pet, please contact our customer service team as soon as possible so we can correct this. If the medication you ordered doesn't match the prescription you will be issued a refund and no medication will be posted.
If you have any further questions or require more information, please do not hesitate to contact our customer service team. At petchemist@healthandlifestylepharmacy.com.au
We are here to assist you and ensure a seamless experience with Casuarina Health and Lifestyle Pharmacy.